PRIVACY POLICY – viirox

PRIVACY POLICY

PRIVACY POLICY

Our tough security and privacy policy keeps your trusted information safe and private. Information can only be accessed by staff to assist you, access is only available to third parties if you have given written permission or is to assist in criminal investigations.Our store is the sole owner of information collected on this site and we guarantee that we will not sell, share, or rent your information to any outside parties.

COLLECTING INFORMATION

By using our store you authorize us to collect, store and use your personal information to
. Process your orders;
. Process your membership registration;
. Assist you in a customer service enquiries;
. Send you promotional material;
. Identify you on our forums;
. Assist in calculating commissions for; affiliate, wholesale or review programs;

. Verify your identity with our payment partners.

WHAT INFORMATION DO WE COLLECT AND STORE?

Registered email/ password /nickname/ IP address/ the date and time/ browser and operating system/ the URL you requested/ your PayPal email / your PayPal shipping address and other information. Some examples of why we need this information include assisting in pre orders, delivery, payment verification, promotions and newsletters, statistics on website use to aid in improving our customer experience and offering the most popular products. To contact you about sales, special offers and new site features, unless you have elected not to receive promotional communications in connection with this website. If you no longer want to receive our newsletter, you can click the unsubscribe link.

Note: No one other than yourself can access your password, including our staff.

RETURN POLICY

Our store General Item Return Policy - In most cases, items shipped from our store can be returned within 3 days after delivery or 30 days after shipment if the delivery date is not traceable. If your order was shipped to Brazil or Russia, you can send it back to us within 40 days after shipment. You will receive an e-mail containing the shipment date and other details of your order after it has been shipped. Some products have different policies or requirements associated with them. 

Please contact us before returning a defective item in order to receive the return shipping address and other instructions.

3 DAY PRODUCT GUARANTEE

Did your item arrive damaged, different or not working? If so you are protected and can make a claim, the procedure is outlined below.

  1. Within 3 days of receiving the product contact us with a photo or video explaining the issue and whether you want a refund or replacement.
  2. We will review the claim and contact you if we need more information.

3.If Approved, we will refund or resend the item, you may also be asked to return the product.

Will I need to send the item back to viirox ?  

Only high value products need to be returned. High value is determined by our service team and is usually an item around $70 or more. If it is not high value then you do not need to return it and can keep the faulty product.

If we ask you to return the product we will discuss with you the most cost effective way to return ship it to us and give you full instructions including our address. You will receive your full/partial refund once we have received and checked the product.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Support@viirox.com
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